FAQs for Users

Product

What type of mobility products do you offer?

We primarily sell electric wheelchairs designed for people who need mobility assistance, helping them gain greater independence and ease in daily movement.

How do I maintain and care for the electric wheelchair?

We recommend regularly checking tire pressure (if applicable), cleaning the wheelchair surface, avoiding prolonged exposure to moisture, and periodically inspecting the battery connection and fasteners. If you have any questions, please reach out to customer support.

Is it difficult to assemble the electric wheelchair?

Most electric wheelchairs arrive partially assembled, and you only need to complete a few simple steps with the included instructions. If needed, you can contact customer support for assembly guidance.

Delivery

Where are the products shipped from?

Our warehouse is located in the United States, and all orders are shipped from the U.S. to ensure fast and reliable delivery.

How are shipping fees calculated?

Shipping fees are calculated based on the weight of your order and the delivery address. The final shipping cost will be shown at checkout.

What should I do if the product arrives damaged?

If you receive a damaged item, please take a photo immediately and contact our customer support team. We will assist you promptly, including arranging returns or exchanges.

Warranty and support

What is ours return policy

·7-Day Unconditional Return: You may return the product within 7 days of receipt for any reason.

·14–30 Day Return: Returns are accepted from day 14 to day 30 after receipt, but a 3% handling fee will apply.

How can I contact customer support?

You can reach our customer support team in the following ways:


📩 Email: support@hasskyproducts.com
💬 Live Chat: Contact us via the Shopify live chat feature on our website.

 

Our support team typically responds within 24 hours. Whether you contact us by email or live chat, we strive to get back to you as quickly as possible.

Do the electric wheelchairs come with a warranty?

Yes, our electric wheelchairs come with a warranty. If you experience any quality issues, we will assist with repair or replacement as appropriate. Please refer to the product documentation for specific warranty terms.